A new approach to managing supervisory caseloads

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Corrections 1 on 11/20/2023 by Laura Neitzel

Tracking data from pretrial to release leads to better outcomes for supervisory agencies, probationers and parolees

There is near unanimous consent that recidivism from correctional facilities is a problem that needs to be addressed. Ensuring that individuals get the support they need while incarcerated and on probation or parole can help end the cycle of prison to release to prison again.

A parole or probation officer has a vital but challenging role in helping to ensure that individuals under their supervision don’t rotate into (or back into) incarceration after release. But it’s not an easy job. An officer needs to juggle duties as varied as:

  • Conducting an initial assessment to determine the person’s risks, needs and suitability for probation or parole.
  • Setting goals with the individual and establishing conditions for probation or parole.
  • Connecting individuals with resources and support like housing, job placement and counseling.
  • Monitoring whether that individual is complying with all requirements and meeting all their obligations, including court appearances, counseling sessions, drug tests, personal development classes and showing up for probation or parole meetings.
  • Documenting, reporting and possibly even testifying to a parole board on that individual’s progress toward reentry and reintegration into the community.

To manage the supervision process effectively requires a move from paper processes to modern tools that make the processes to accomplish each of these duties more efficient. A solution like Tyler Technologies’ Enterprise Supervision not only makes every step in the process more efficient, it also makes it easier to gather more data and connect that data to surface insights so departments know what is working and, importantly, what is not, so fewer individuals fall through the cracks.